AWS has resolved this issue now so we can move out of monitoring to resolved.
Posted Oct 21, 2025 - 07:36 UTC
Update
Document processing statuses were not updating in the Inscribe app in the last 2 hours. UI users would have needed to refresh the page to see the latest statuses.
API users were unaffected.
All systems are operational as of 12:52 PM PT.
Posted Oct 20, 2025 - 20:33 UTC
Update
We have not observed any further problems with our systems but are continuing to monitor.
Posted Oct 20, 2025 - 15:38 UTC
Update
All of our services are operational but we are continuing to monitor until the upstream issues with AWS have satisfactory resolved.
Posted Oct 20, 2025 - 12:08 UTC
Update
Doc Processing times recovered. Help Center is back up. We will stay monitoring until the AWS incident is marked as fully resolved.
Posted Oct 20, 2025 - 09:54 UTC
Monitoring
These issues are due to the AWS outage and related side-effects. We are monitoring closely and will provide updates here.